At Oxelo, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose personal data when you visit our website or make purchases.
Please take a moment to familiarize yourself with our privacy practices. If you have any questions or concerns, feel free to reach out to our Data Protection Officer at [email protected].
What Data We Collect
We collect both personal and non-personal data to deliver the best possible experience across our website and services. The data we collect depends on how you interact with us, but may include:
Account Data
If you create an account, we collect data such as your name, email address, phone number, login credentials and address book contacts. We use this data to maintain your account, provide products and services you request, and communicate with you about orders, products, services and promotions.
Order Data
We collect data about the purchases you make on our website and in-store, such as what you buy, when and where you buy it, and how you pay. This allows us to deliver your orders and process payments.
Payment Data
To process payments, we collect relevant payment details such as your credit/debit card number, expiration date, CVV code, and billing address. This data allows us to complete transactions, but is not retained after processing.
Profile Data
You may choose to share additional profile data such as username, profile photo, gender, birthday, relationship status, interests and hobbies. This allows us to personalize and improve your experience.
Communications
When you contact us via email, phone, social media or otherwise, we collect data about our communications and any information you choose to provide.
Usage Data
We collect data about your site usage, such as pages visited, links clicked, items viewed or searched for, page response times, download errors, and length of visits. This helps us provide a smooth experience and improve site performance.
Device Data
We may collect technical data from the device you use to access our site, such as IP address, browser type and version, time zone setting, operating system and platform. This allows us to optimize site functionality.
Location Data
With your consent, we may collect approximate location data (such as IP address) to provide a personalized experience based on your general area. Precise GPS location data is only collected with additional explicit consent.
Cookies and Tracking Technologies
We utilize temporary and persistent cookies to recognize you as a user and customize your browsing experience. You can control cookie usage through your browser settings. We do not employ tracking technologies like web beacons or pixels without disclosure and consent.
How We Use Your Data
The data we collect allows us to provide, analyze, administer, enhance and personalize our services. For example, we may use your data to:
- Create and manage your online account
- Process and fulfill orders
- Respond to customer service inquiries
- Administer contests, sweepstakes or promotions
- Send product updates, notices and offers
- Improve website and shopping experience
- Conduct analytics to improve our products/services
- Prevent fraudulent transactions and enhance security
- Comply with legal obligations
We only process your data for the purposes outlined in this policy. If we require your data for a new purpose, we will seek your consent first. You have the right to object at any time on legitimate grounds.
How We Share Your Data
We may share your data with third parties only in the ways defined below:
Service Providers
We may share your data with trusted third party service providers that perform services on our behalf, such as payment processing, order fulfillment, website hosting, marketing, analytics, customer service, fraud protection, etc. These partners are bound by strict data processing agreements.
Business Transfers
If we undergo a merger, acquisition, bankruptcy or other transaction involving the transfer of our business assets, customer data may be transferred as part of the transaction. You will be notified of any such transfer and changes in how your data is used.
Law Enforcement
We may share data with law enforcement or other governmental agencies when required by law. For example, we may disclose data in response to legal process, judicial orders or subpoenas.
With Your Consent
We may share your personal data with any third party with your explicit consent. For example, we may publish testimonials or featured customer stories with your permission. Your consent may be withdrawn at any time.
Beyond the situations described above, we do not share or sell your personal data with any third parties. If our practices were ever to change, we would seek your explicit consent first.
Third Party Sites
Our website may contain links to other sites such as social networks. We are not responsible for the privacy practices of these external sites. We suggest contacting those sites regarding their privacy policies.
Security of Your Data
We employ technical and organizational security measures such as access controls, data encryption, firewalls, API call limits, and employee training to protect your data. While we strive to always protect your personal information, no data security measures can be 100% guaranteed secure.
Your Data Rights
At Oxelo, we respect your right to control your data. You may exercise the following rights:
- Right of Access: You may request copies of your personal data held by us.
- Right of Rectification: You may correct any inaccurate or incomplete personal data.
- Right to Erasure: You may request the deletion of your personal data, subject to legal obligations.
- Right to Restriction: You may request the restriction of how your data is processed under certain conditions.
- Right to Object: You may object to the processing of your data on legitimate grounds.
- Right to Data Portability: You may request to export your data to transfer it to another service.
To exercise any of these rights, please contact our Data Protection Officer at the email above. We will respond within 30 days.
Cookies and Tracking Notice
We utilize cookies and similar technologies defined in our Cookie Policy. By using our site, you acknowledge understanding of our Cookie Policy and consent to our data collection. You may limit cookie usage through your browser settings.
We do not employ third party tracking technologies without disclosure and consent. If you ever notice any unauthorized tracking, please notify us immediately so we may take corrective action.
Policy Updates
We may make changes to this Privacy Policy from time to time. If we make any substantial changes, you will be notified via email or through a notice on our website homepage. You are advised to review this policy periodically for any changes.
Contact Us
If you have any questions about our privacy practices or exercise of your legal rights, please contact our Data Protection Officer at [email protected] or write to:
Oxelo
Attn: Data Protection Officer
123 Glide Ave
London, UK W11 2EP
Consent
By using the Oxelo website, purchasing our products, or otherwise sharing your personal data with us, you acknowledge understanding of our Privacy Policy and consent to the collection and use of your data. If you do not agree to this policy, please refrain from using our site or sharing personal data.
